WHAT IS REPAIRABILITY?
KRUPS is committed to being able to repair a product for up to 10 years throughout Europe.
Because protecting the environment and the fight against waste are our major concerns.
KRUPS ON YOUR SIDE...
Our products are designed to be easily repaired, dismantled and reassembled. A very large number of parts are stored separately (40,000 references stored in France for Europe) in order to repair what is necessary and at the lowest cost.
KRUPS engineers are continually proposing modifications based on operational feedback to ensure that the new generations of products are even easier to repair. Each new reference of finished product is certified with the label "Repairable Product 10 years".
KRUPS NEAR YOU...
The best service for your products is provided by professionals trained by KRUPS, who will always look for a solution to help extend the use of a product. Today, more than 6,500 authorised professional repairers are working with you to ensure the sustainability of the products throughout the world, whatever the country of purchase or use.
Click on the button to find your nearest authorised repairer. Remember to first use our online help resources to see if a solution already exist among the many sources online.
FIND A REPAIRER FREQUENTLY ASKED QUESTIONS
WITH ONE CLICK
Once the order is placed, the replacement parts for KRUPS products are delivered very quickly to the repairer. This allows a product failure to be repaired for many years even after the guarantee period. You may also order some the of parts directly, to repair your products yourself using video tutorials.
3D PRINTING TO FIGHT
AGAINST PLANNED OBSOLESCENCE
To ensure a lifetime supply of certain plastic parts, KRUPS has been testing since May 2016 the first products repaired with 3D printed spare parts.
“We now realise that these are products that deserve a long life”
Alain Pautrot - VP Consumer Satisfaction ... Watch the interview