repairability

WHAT IS REPAIRABILITY?

KRUPS is committed to being able to repair a product for up to 10 years throughout Europe.

Because protecting the environment and the fight against waste are our major concerns.

KRUPS ON YOUR SIDE...

Our products are designed to be easily repaired, dismantled and reassembled. A very large number of parts are stored separately (40,000 references stored in France for Europe) in order to repair what is necessary and at the lowest cost.


KRUPS engineers are continually proposing modifications based on operational feedback to ensure that the new generations of products are even easier to repair. Each new reference of finished product is certified with the label "Repairable Product 10 years".

A FEW NUMBERS


10 years repairable

10 YEARS
KRUPS is committed to keeping for 10 years on average after purchase, all technical parts for virtually all products marketed since 2012*.


spare parts stock

5.7 MILLION PARTS OVER 15,000 m2
To ensure immediate availability of spare parts, half the stock has been stored in anticipation for the coming years, for products that are no longer manufactured.


COST OF THE REPAIR LESS EXPENSIVE
The cost of repair is often less expensive than replacing a product, particularly due to the lowering of prices of spare parts (30% on average since 2012). A repair does not alter in any way the quality of the product, and limits the environmental impact of waste.



* 99% of KRUPS products marketed in 2015 in Europe are repairable (of which 32%, with the exception of a maximum of one or two unavailable parts, repairable at a "reasonable" cost)

6500 professional repairers

6500
professional
repairers

KRUPS NEAR YOU...


The best service for your products is provided by professionals trained by KRUPS, who will always look for a solution to help extend the use of a product. Today, more than 6,500 authorised professional repairers are working with you to ensure the sustainability of the products throughout the world, whatever the country of purchase or use.

Click on the button to find your nearest authorised repairer. Remember to first use our online help resources to see if a solution already exist among the many sources online.


FIND A REPAIRER FREQUENTLY ASKED QUESTIONS

REPAIRABILITY
WITH ONE CLICK

Once the order is placed, the replacement parts for KRUPS products are delivered very quickly to the repairer. This allows a product failure to be repaired for many years even after the guarantee period. You may also order some the of parts directly, to repair your products yourself using video tutorials.

3D PRINTING TO FIGHT
AGAINST PLANNED OBSOLESCENCE

To ensure a lifetime supply of certain plastic parts, KRUPS has been testing since May 2016 the first products repaired with 3D printed spare parts.

10 years repairable

“We now realise that these are products that deserve a long life”
Alain Pautrot - VP Consumer Satisfaction ... Watch the interview