The guarantee period in the UK for the entire KRUPS product range is 2 years.

The KRUPS 2-year guarantee covers domestic and private use only. For all other uses, it is limited to the 1-year Commercial guarantee. To see the guarantee conditions for your product, select one of the product ranges below.

 
Please Note : If you have a Nespresso product and you register your product with Nespresso, in the UK and Ireland you will automatically receive an extra 1 year's guarantee for domestic use of your product:  www.nespresso.com

How do I get my electrical product repaired when it is under guarantee?

  • Your product was purchased from a dealer of our brand: take the product to one of our repairers nearest to your home by clicking here, to benefit from our commitment to repairability.
  • Or take it to the point of sale where you bought it (or contact your dealer if you bought it online).

How do I get my electrical product repaired when it is no longer within guarantee?

  • Repair your electrical product yourself by purchasing your parts and accessories from the Online Shop and consulting our FAQs.
  • Or take the product to one of our authorised repairers. You can find the nearest one by clicking here.

What is an international guarantee?

  • Where a product purchased in a listed country and then used in another listed country, the international KRUPS guarantee duration is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee duration.
  • The repair process may require a longer time if the product is not locally sold by KRUPS in the country of usage. If the product is not repairable in the new country of usage, the international KRUPS guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible.

 

Our parts and accessories shop

You can order spare parts, download assembly instructions or watch tutorial videos.

This is the cheapest solution, but it requires some disassembly and reassembly. In this case, a do-it-yourself repair is not guaranteed.

 

Go to the accessories shop

 

What is the 15 Year Fair Repair Commitment?

The cost of parts at a fair price and the availability of a network of approved repairers are part of our 15-year Repairability commitment.

Example: The lid of your KRUPS appliance no longer closes and your appliance is no longer covered by the guarantee? No need to buy the whole appliance again! You can order the lid in our Accessories Shop. This way you can enjoy your product for longer, and nature will thank you!

The cost of repair parts, as well as the availability of a network of authorised repairers to carry out repairs, are also part of our commitment to the repairability of our products for 15 years at a fair price.

DIDN'T FIND THE INFORMATION YOU NEED?
Contact us