User manual and frequently asked questions à vérifier
à vérifier The new draught experienceRef : VB650E40
FAQ
Your appliance is equipped with a temperature indicator, when the light turns into green, it means the beer is at optimum temperature and ready to be served.
Yes. If you've got a keg in your appliance it needs to be kept switched on to maintain the correct pressure.
Cooling off the beer to a temperature of 2 °C inside your appliance takes around 10 hours if the keg and the appliance are at room temperature (22 °C). This time may be reduced by several hours if the keg has been pre-chilled in the refrigerator. We recommend that you pre-chill your keg for at least 6 hours in the fridge before installing it in your machine.
Pouring before the keg is fully chilled will produce a lot of foam. We don't recommend it.
YES, 4 and 5-litre kegs that have already been tapped should be stored in your refrigerator for up to 30 days after tapping. Tapped 2-litre kegs should not be stored in the refrigerator.
Your appliance should be used indoors at a room temperature of between 12°C and 32°C, on a flat, dry surface that is clean and large enough.
Do not install the appliance near heat sources or in places that are directly exposed to sunlight.
Do not install the appliance near heat sources or in places that are directly exposed to sunlight.
Pull off the top of the TORP® sleeve along the dotted line. Then take off the cap and take the tube out. Push the tube into the opening of the TORP® until you hear a "click" sound (this may take a little force). Slide the TORP® into the cooling chamber of THE SUB®. Make sure you push the TORP® completely to the end of the appliance. Then open the tap cover and guide the tube into place. Snap the beer valve in its position in the tap head. Close the tap cover, close and lock THE SUB® door and leave to chill.
Unplug your product before cleaning and dry both the exterior and interior with a soft cloth or sponge.
Clean the recovery tank after every use with hot, soapy water.
Do not immerse the product in water.
The use of harsh detergents can damage your system.
Clean the recovery tank after every use with hot, soapy water.
Do not immerse the product in water.
The use of harsh detergents can damage your system.
It is normal to hear a noise after closing the door or when pulling a drink. This noise corresponds to the activation of a pump for pressurising the keg. The pump turns on upon insertion of a keg, each time it is used and once every half hour to maintain the pressurised beer.
It could be due to several causes:
• It is the first glass tapped: the tube that transport the beer to the spout is filled with gas and not yet with beer.
• The keg is not at the right temperature.
• The server doesn't draw the beer correctly: The tap handle should be opened quickly and completely when drawing beer. Hold the glass under the spout, at 45 degrees. Rinse the glass with water before drawing a beer.
• It is the first glass tapped: the tube that transport the beer to the spout is filled with gas and not yet with beer.
• The keg is not at the right temperature.
• The server doesn't draw the beer correctly: The tap handle should be opened quickly and completely when drawing beer. Hold the glass under the spout, at 45 degrees. Rinse the glass with water before drawing a beer.
Possible reasons are:
• The beer tube is not fully inserted in the keg.
• The beer tube is not well placed inside the tap head of the appliance.
• The beer tube is pinched.
• The keg is empty.
• The beer tube is not fully inserted in the keg.
• The beer tube is not well placed inside the tap head of the appliance.
• The beer tube is pinched.
• The keg is empty.
Yes, the first glass from the keg contains primarily foam that may be discarded. However, if the amount of foam in the subsequent glasses is the same, it is possible the keg is not cold enough.
A little condensation is normal; this is connected with the difference in temperature.
Dry the refrigeration chamber thoroughly when exchanging kegs.
Dry the refrigeration chamber thoroughly when exchanging kegs.
No, only the model B95 offers three temperature settings of 2, 4 or 6°C
This is perfectly normal.
The product will adjust the temperature to keep your beer perfectly chilled.
During this process it will make noise.
The product will adjust the temperature to keep your beer perfectly chilled.
During this process it will make noise.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
The tube that is inserted in the tap is located in the cap of each TORP®, and should not be taken out of the TORP® once inserted.
Once in THE SUB®, cooling down a TORP® takes 10 to 16 hours (depending on starting temperature of the TORP®). When your beer is chilled to the right temperature, then the light on the front of THE SUB® will turn green. To speed up the process, ensure your TORP® is fully chilled before inserting it into the SUB®. Set your fridge at the lowest temperature and store the TORP® on the lowest shelf (this is the coldest area) for 6 to 10 hours, or until the cold indicator on the TORP® turns dark blue.
The temperature of the TORP® depends on the temperature in the fridge and the time the TORP® has been in the appliance. If the temperature of the room is above 30 °C and the TORP® has not been pre-chilled, it can happen that the light does not turn green. The temperature of the beer in this case is within 2 – 6 °C and still cooling. As long as the TORP® has been in THE SUB® for a couple of hours, it is not a problem that the light is still red.
The temperature of the TORP® depends on the temperature in the fridge and the time the TORP® has been in the appliance. If the temperature of the room is above 30 °C and the TORP® has not been pre-chilled, it can happen that the light does not turn green. The temperature of the beer in this case is within 2 – 6 °C and still cooling. As long as the TORP® has been in THE SUB® for a couple of hours, it is not a problem that the light is still red.
If you notice a leak, the TORP® is no longer usable.
The temperature of the TORP® depends on the temperature in the fridge and the time the TORP® has been in the appliance. If the temperature of the room is above 30 °C and the TORP® has not been pre-chilled, it can happen that the light does not turn green. The temperature of the beer in this case is within 2 – 6 °C and still cooling. As long as the TORP® has been in THE SUB® for a couple of hours, it is not a problem that the light is still red.
You can find a full set of beer brands available on www.beerwulf.com.
Yes, they're made of PET (2 & 4 litres) or of steel (5 litres) which is widely recycled in most places. Check with your local recycling guidelines to be sure.
The number of servings depends on the size of the keg and the size of the glass, which varies from country to country. For a 25cl glass, you could get 4 servings with one litre of beer.
Only 5-litre kegs can be used without a machine.
Two litre kegs can be kept inside the appliance for 15 days after opening, 4 and 5 litre kegs can be kept for 1 month.
Keep your keg in a cool dark place. If there's room in your fridge, keep a spare keg chilled and ready to use.
No. Beer is not a product that fares well when exposed to below 0 degrees and its quality would also deteriorate. You would also risk the keg leaking.
Only the kegs on www.beerwulf.com are compatible with our machines.
There are two ways:
• In the beer dispenser (if the keg and dispenser are at room temperature of 20 °C, it will take approximately 15 hours to chill a keg of 4 or 5 litres to 4 °C, and around 10 hours to chill a keg of 2 litres to 2°C)
• or in the refrigerator (between 8 and 12 hours, depending on the cooling capacity of the refrigerator and keg size).
• In the beer dispenser (if the keg and dispenser are at room temperature of 20 °C, it will take approximately 15 hours to chill a keg of 4 or 5 litres to 4 °C, and around 10 hours to chill a keg of 2 litres to 2°C)
• or in the refrigerator (between 8 and 12 hours, depending on the cooling capacity of the refrigerator and keg size).
Yes, if a 220-240V socket is available.
Yes, over reasonable distances and as long as the transport does not incur high variations in altitude and therefore too much pressure. Nevertheless, once at your destination, it is better to let it rest a few minutes before use. As the beer may have been shaken about, you must let the foam settle back down.
Please note, the keg is not transportable by plane, because of the significant variation in altitude and therefore pressure.
Please note, the keg is not transportable by plane, because of the significant variation in altitude and therefore pressure.
The ideal storage temperature is between 5 and 8 degrees. Like all other beer kegs, do not allow the kegs to be exposed to temperatures exceeding 30 degrees.
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
Please go to the “Accessories” section of the website to easily find whatever you need for your product.
Find more detailed information in the Guarantee section of this website.
The beer is guaranteed to stay fresh for 15 days if "THE SUB" product is in operation.
No, once "THE TORP" keg is open, you should leave "THE SUB" product in operation to maintain the beer at the correct interior pressure level.
THE SUB® is the innovative home tap from HEINEKEN® and Krups®, designed by the highly acclaimed industrial designer Marc Newson.
Select your favourite beers from around the globe, place the TORP® in THE SUB® and enjoy delicious, freshly tapped draught beer.
Select your favourite beers from around the globe, place the TORP® in THE SUB® and enjoy delicious, freshly tapped draught beer.
THE SUB® is 45.5cm (excluding drip tray) x 23.5cm x 32.6cm and weighs 6.8 kg.
THE SUB® plugs into the power outlet with a 90cm power cable. It's extremely energy-efficient with a rating of A+.
When there is a TORP® in THE SUB®, it should stay plugged in for keeping the TORP® perfectly chilled and ready for use. We recommend unplugging THE SUB® when it doesn't have a TORP® installed.
THE SUB® has an energy label of "A+". This means this is one of the most efficient appliances within the home draught system category.
THE SUB® uses an average of 10 Watts in a "steady state". This means the home temperature is 20-22°C, the TORP® is pre-chilled to 2°C, and THE SUB® is not pouring. It is comparable to an unopened refrigerator. 10 Watts is the same as a usage of 0,010 kWh per hour. THE SUB® Compact uses an average of 11 Watts in a "steady state". On an annual basis, when THE SUB® is switched on all year, the energy consumption in the "steady state" is approximately 87.6 kWh.
THE SUB® uses an average of 10 Watts in a "steady state". This means the home temperature is 20-22°C, the TORP® is pre-chilled to 2°C, and THE SUB® is not pouring. It is comparable to an unopened refrigerator. 10 Watts is the same as a usage of 0,010 kWh per hour. THE SUB® Compact uses an average of 11 Watts in a "steady state". On an annual basis, when THE SUB® is switched on all year, the energy consumption in the "steady state" is approximately 87.6 kWh.
THE SUB® is made of glossy plastic, and its drip tray is made of plastic.
THE SUB® Heineken Edition is made of anodised aluminium, and its drip tray is made of anodised aluminium and silicone.
THE SUB® Compact and its drip tray are made of plastic.
THE SUB® Heineken Edition is made of anodised aluminium, and its drip tray is made of anodised aluminium and silicone.
THE SUB® Compact and its drip tray are made of plastic.
All models of THE SUB® come with a drip tray. TORPS®, skimmers, and other accessories are sold separately.
No, THE SUB® Is designed specifically to hold TORPS®.
The differences in terms of function between our SUB® models are as follow:
All models are made to function with all of our TORPS®. The aesthetic differences are that THE SUB® Compact is slightly smaller in size and is loaded from the top, THE SUB® is loaded from the front. In addition, the light on the SUB Compact® is not an on/off switch as it is on THE SUB® - it is turned off by unplugging the device.
All models are made to function with all of our TORPS®. The aesthetic differences are that THE SUB® Compact is slightly smaller in size and is loaded from the top, THE SUB® is loaded from the front. In addition, the light on the SUB Compact® is not an on/off switch as it is on THE SUB® - it is turned off by unplugging the device.
TORPS® are 11cm in diameter, 26.9cm high and weigh 2.1kg.
The TORP® is made of PET plastic, and the recommendation is to dispose of the TORP® in an appropriate plastic waste stream. Actual realisation depends on local collection systems and policies in place.
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